01
The clock starts at payment
Exactly four days. The order stores the date — no arguing about when the window began.
Guarantee
Four days to review the work
No deciding at the door with the professional standing next to you. Pay, live with the result for a few days and, if something's wrong, open a claim from the order itself.
While a claim is open, the money waits
The professional's payout stays frozen until the operator resolves the case. You don't chase anyone for a refund: the platform withholds and the platform refunds.
How it works
02
Claims open inside the order
Pick the reason, describe what went wrong and attach photos. For quality claims the photo is mandatory: it's the evidence the operator sees.
03
A person reviews it
An operator compares your claim with the work photos and the order history. Not a bot with template replies.
04
Three possible outcomes
A free redo — the same professional or another one. A partial refund when part of the work was fine. A full refund when none of it was.
What's covered and what's not
Covered
- Order work done badly or not done
- Damage caused during the work, reported with photos
- Extras you approved that never got done
Not covered
- Claims after the four days
- Work that wasn't in the order and wasn't approved as an extra
- Cash deals outside the platform — we know nothing about those
The limits, stated plainly
The guarantee is concrete — which means it has edges. Better to know them before ordering, not during a claim.
Four days, counted from payment
The clock starts when you confirm payment, and the exact date is shown inside the order. After the four days, the order closes and a claim can no longer be opened.
Cash refunds are coordinated by support
There is no card in between: support arranges the handover with you directly. Meanwhile the pro's payout stays on hold — the money to refund physically exists.
The hold covers the amount of the job
It is not unlimited insurance: the guarantee operates on what you paid for the order and on damage documented with photos inside the claim.
Guarantee questions
Does the redo cost anything?
No. Neither the visit nor the repeated work. It's the same order, not a new one.
Can I ask for a different person?
Yes. When opening the claim you can say you'd prefer another professional for the redo.
What if the redo isn't right either?
The case goes back to the operator with the new photos. It can end in a refund even after a redo.
How do I get a refund if I paid cash?
Support arranges it with you directly. Withholding the professional's payout guarantees the money is there.