Help
The most-searched answers, grouped by topic. If yours isn't here, write to us from the order chat.
Ordering
Do I need an account to see the price?+−
No. The price is calculated without signing up; your phone number is asked only when you confirm the order — it's your access to the order and its chat.
How do I change the time or the address?+−
The window can be rescheduled from the order while the professional hasn't set off. The address is chosen when building the order; if you got it wrong, cancel for free and build a new one.
Why does my address show "outside the area"?+−
For now we work within Quito and Guayaquil. The calculator checks this up front so you don't build an order we can't serve.
Payment
How do I pay?+−
In cash when the work is done. You and the professional each confirm the payment in your own app; the order closes when both marks are in.
Can the total change at the end?+−
The order total — no. Extras you approved during the work are added as separate lines, and you saw them before accepting.
Should I tip?+−
It's not expected. The best thank-you is the rating: the professional's next jobs depend on it.
Guarantee
How long do I have to raise an issue?+−
Four days from payment. The claim opens from the order itself, with photos.
What can come out of a claim?+−
A free redo, a partial refund or a full refund. An operator decides, looking at the photos and the order history.
For professionals
How do I start receiving jobs?+−
Apply on the "For professionals" page, upload your ID, tax registration and police record, take the exam. After approval, offers arrive in your app.
Where do I see my money?+−
In the app wallet: every job, hold and payout with its date. What accumulates is transferred by payout registry.
Didn't find your answer?
The fastest path is your order's chat: the operator sees the full context there. For everything else — write to our support address.