How it works

Four steps from order to payment. At each one you see what's happening and what it costs — no phone calls, no doorstep haggling.

01

Build the order and see the price

Pick the service and the size: the total appears at once. That number stays tied to the order — nobody "recalculates" anything at the end. Sign-in happens only when you confirm, not before.

02

We assign the professional

The system finds someone vetted, free in your window and close to your address. You see their name, rating and distance as soon as they take the job.

03

Follow the work live

The order shows every step: set off, arrived, started. Any extra work is proposed through the app and doesn't start without your approval.

04

Review, pay, rate

Result photos stay in the order. Review, pay in cash — both sides confirm the payment — and rate. The four-day guarantee starts after payment.

Why we don't make you pick a professional

A list of a hundred profiles shifts the selection work onto you. We already did it: documents, an exam and operator approval before the first job. That's why the system assigns whoever is free and nearby — and the platform answers for the result, not an anonymous profile.

  • Everyone passed the same filter: national ID, tax registration, practical exam
  • Every job's rating weighs on who gets the next ones
  • If something goes wrong, an operator resolves the case — not luck

How we verify professionals

01

Documents

National ID and tax registration before the first job: we work with independent professionals in good standing.

02

Practical exam

Real situations: the client isn't home, something broke, work outside the order is requested.

03

Approval

An operator reviews the complete file — only then do orders open up.

04

Rated work

Every order ends with a rating. Dropping quality means no more jobs.

Frequently asked questions

What if the professional doesn't show up?

The order is reassigned or rescheduled, and you pay nothing. A professional who fails without notice loses access to orders.

Can I request the same professional again?

Yes. When repeating an order you can tick "same professional" — if they're free in your window, the job is theirs.

What happens between confirming and arrival?

Everything shows in the order: assigned, confirmed, set off, arrived. There's also a chat — for the door code or any last-minute detail.

Start with step one: the price

Seeing it commits you to nothing and takes two minutes.

How Zap works | Fixed price, assigned professional